Every call, sorted by who needs a nurse first.

Calls arrive as cases with a suggested priority, the protocol behind it and the patient's chart beside them.

The emergency goes to the top.

Cases sort by priority, then by how long they have waited. A caller who rang last can still be seen first.

Inbox

My queues · most urgent first

EmergencyWalter BrooksCalf swollen and short of breath, 5 days after knee replacementOrthopedicsWaiting 1 minUnassigned
UrgentMarisol VegaFever of 101.8°F and a red wound after appendectomySurgeryWaiting 14 minJ. Reyes
UrgentTheo Lindqvist, 3Barking cough and noisy breathing, worse tonightPediatricsWaiting 9 minUnassigned
RoutinePriya NairItchy rash on both forearms since SaturdayPrimary careWaiting 32 minA. Chen
LowGordon WellsRefill request: lisinopril 10 mgFront deskWaiting 41 minFront desk

Log a call
Staff take the call down live, or bring in a voicemail or a transcript. Red flags show while they type.
AI triage
Red-flag rules set the floor. AI suggests the priority, likely causes, next steps and the protocols it used.
The nurse inbox
Queues by department, most urgent first, with holds, response targets and after-hours routing.
Doctor sign-off
The nurse hands off with a drafted SBAR. The doctor signs off the plan and the message to the patient.
The secure page
Patients read the answer behind a one-time code and their date of birth, and can say they still have concerns.
Follow-ups
Post-op check-ins go out by text or email on the days the guide sets. Answers that need a nurse open a case.

Triage protocols: 250protocols; Adult and pediatric, written from public guidance. Triage cites one only once your medical director adopts it.1
Post-op guides: 22guides; The check-ins a follow-up sends, such as after a knee replacement or a tooth extraction.
Policies and FAQs: 13documents; Versioned and reviewed in your knowledge base.

Feature	Oracle Health	Epic	athenahealth
Finds a patient by MRN	Included	Included	Included
By the number they called from	Included	Included	Not included
By name and date of birth	Included	Included	Included
Refreshes a linked chart	Included	Included	Included
Writes to your EHR	Never	Never	Never

We set up your queues on the call and walk one case through end to end.