The sickest caller goes to the top of the queue, whoever called first.
Replay a call through the real triage.
Five recorded calls, exactly as the AI answered them.
Red-flag recall
100%
Under-triaged calls
0
Exact priority
99.2%
On 118 scripted test calls.
Man, 58
ClinicWhat's going on today?
PatientThere's a heavy pressure in my chest and I'm all sweaty. It started after lunch.
Reading the call
Suggested priority
Emergency
Call 911 now
Protocol cited
Chest pain, v1
AI summary
58-year-old man reports heavy chest pressure with sweating since after lunch. Matches possible acute coronary syndrome features; needs 911 now.
Nurse confirms
The 18 red-flag rulesOne fired
Chest pain, fired
Trouble breathing
Stroke signs
Sudden severe headache
Meningitis signs
Loss of consciousness
Seizure
Severe bleeding
Severe allergic reaction
Sepsis signs
Pulmonary embolism signs
Serious head injury
Bleeding or pain in pregnancy
Fever in a baby under 3 months
Sudden testicle pain
Diabetic ketoacidosis signs
Overdose or poisoning
Suicidal thoughts
A call becomes a triaged case.
The caller's words, the red flag, a suggested priority and the protocols behind it, in one case.
Case 0183Opened 2:14 pm
My dad had his knee replaced on Tuesday. Since this morning his calf is swollen and hot, and now he says it hurts to breathe in.
Red-flag rule
Red flag: pulmonary embolism signs
Suggested priority
Emergency. A nurse confirms.
Disposition
Call 911 now
Protocols cited
Leg swelling, adult. After knee replacement.
Likely cause
A blood clot from the leg reaching the lungs
Callback
(555) 014-2290
What changes on the phones.
Your nurses and doctors still decide. Anatomia keeps the queue, the handoffs and the record.
BeforeWith Anatomia
One loop, from the first ring to the follow-up.
Intake
Each call is logged with the caller's words and a callback number, and opens as a case.
Triage
Red-flag rules set the floor. AI suggests a priority, likely causes and the protocols it used.
Doctor sign-off
The nurse hands off with a drafted SBAR. The doctor signs off or changes the plan.
Callback
The patient hears back by phone or on their secure page, and the case closes.
Follow-ups
Post-op check-ins go out by text or email. A worrying answer comes back as a case.
18 red flags make a call an emergency, whatever the AI suggests.1 Every suggestion names the protocols it used.2 Your medical director adopts them first.3
With a typed signature, dated and kept in the audit log. A protocol that changes later waits to be adopted again, and triage shows who adopted each one it cites.
Protocol set250 protocols
I adopt the adult and pediatric triage protocols for use in this clinic.
Dr. Ana Reyes
Medical director
Typed signature
Adopted
Oct 6, 2026, 9:12 am
Changed since
Leg swelling, adult
Status
Waiting to be adopted again
Every look at a record leaves a line.
The audit log keeps who opened which part of a patient's record, when and for what. Nobody can change it.
Searched patient records, for carefront desk
Viewed patient record, for careRN on duty
Viewed conditions, for careRN on duty
Viewed medication requests, for careRN on duty
Viewed patient record, for caredoctor on call
Viewed allergy intolerances, for caredoctor on call
Viewed patient record, for careRN on duty
The library and the rules, counted.
Adult and pediatric triage protocols
250protocols
Written from public guidance, never a licensed set. Your medical director adopts them.
The floor under every suggestion
18red-flag rules
Run on every call whatever the AI suggests, reading misspellings and someone else's symptoms too.
Follow-up check-ins after surgery
22post-op guides
Each sends its questions by text or email on the days the guide sets.
Read-only connections
3EHRs
Oracle Health, Epic and athenahealth.
Every protocol, A to Z.
Each written from public guidance. None is a licensed set.