What happens after the phone rings.
Each call becomes a case. A nurse reviews it, a doctor signs off when it needs one, and the patient hears back. Every step goes on the case's timeline.
The case opens while the caller is still talking.
Staff type the call into Log a call. The red-flag rules read along, and AI triage follows once it's logged.
My dad had his knee replaced on Tuesday. Since this morning his calf is swollen and hot, and now it hurts him to breathe in.
- Red-flag rule
- Red flag: pulmonary embolism signs1
- Shown while typing
- Tell the caller to call 911
- Priority
- Emergency, suggested. A nurse confirms.
- Protocols cited
- Leg swelling · Shortness of breath
- Disposition
- Call 911 now
- Queue
- Orthopedics
Six steps, and a clinician owns each one.
The call
Staff take it down live in Log a call, or bring in a voicemail or a transcript. It opens as a case.
Triage
Red-flag rules run first. Then AI suggests a priority, likely causes, a disposition and the protocols it cites.
The nurse
The case lands in its queue, most urgent first. A nurse claims it, reads the chart and confirms the priority or changes it.
The doctor
When a case needs one, the nurse hands it off with a drafted SBAR and the doctor signs off the plan.
The callback
The nurse calls back, or sends the answer to the patient's secure page. The case closes with a record of it.
The follow-up
After surgery, check-ins go out by text or email on the guide's days. An answer that needs a nurse opens a case.
The same case, start to finish.
- Call loggedJordan Reyes, RN
- Red flag: pulmonary embolism signsRed-flag rules
- Triaged Emergency · Call 911 nowAI, suggested
- Emergency banner raised, on-call doctor pagedAnatomia
- Priority confirmed: EmergencyJordan Reyes, RN
- 911 / EMS called, confirmedJordan Reyes, RN
- Handed off with SBARJordan Reyes, RN · to Dr. Amara Okafor
- Signed off: plan and messageDr. Amara Okafor
- Callback made by phoneJordan Reyes, RN
- Case closedJordan Reyes, RN
Everyone sees an emergency at once.
An open emergency's header shows only what matters now, and leads with the one thing to record.
Emergency · waiting 1 min
Pulmonary embolism signs
First action
Confirm 911 / EMS called
- While the call is still live, the red-flag rules tell staff to send the caller to 911.
- A banner shows across the app, and an unclaimed emergency alerts the team.
- On-call paging reaches the doctor on duty.
- Emergency and urgent response targets count around the clock, whatever your hours.
What practices ask first.
Your staff do, as they do today. They take the call down in Anatomia as they talk, or bring in a voicemail or a transcript.
Nothing on its own. It suggests a priority, causes, next steps and a disposition. A nurse or doctor confirms or changes each one.
A starter library of 250 adult and pediatric protocols written from public guidance. Your medical director adopts the set with a typed signature.
A call outside your hours or on a closure is marked After hours. It goes to the after-hours queue and the doctor on call.
Your EHR admin registers Anatomia once. It then reads charts from Oracle Health, Epic or athenahealth and never writes to them.
Walk one of your calls through it.
Pick a kind of call your nurses find hard, and we take it through each step with you.